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For us at 1857, it is very important that you are delighted with your purchase and second, that our product continues to be your good companion for many years to come.
If for some reason you are not happy with our product, you can return it within 15 days of purchase, as long as it is unused, in it's original condition and packaging, with original labels and tags intact. The original receipt or proof of purchase will also be required.
Return & Refund procedure
If you want to return the purchase: As a first step please send us an email at firstname.lastname@example.org, giving the product details, proof of purchase invoice number and the reason for return. After checking the details, we will provide you with a Return Reference Number for you to include with the return package. Please have the product safely packed and ready to send. We will arrange for a return pickup after getting the return delivery cost approved by you. After receiving the package and verifying the contents are all right, we shall refund the price charged, less the return delivery charges. Once approved for refund, our policy is to ensure you receive the refund in 7 working days. Refund payment is issued to the original payer/payment method.
If you want to exchange your purchase for some other 1857 product, please follow the above steps for return and place a fresh order with our online store 1857.in . You will receive the refund as per above procedure and you would have of course paid for the 2nd item.
If we have to send you a replacement due to a fault of ours or incorrect delivery, we will pay for the item to be sent afresh to you and also the courier cost of the product to be returned by you.